TapDecode Support

TapDecode provides calm, plain-English help for understanding readable text in confusing phone screens.

PhoneCoach is now TapDecode. Existing customers receive the same private, on-device features through the same app update.

Contact support

Email support@ashvun.com for help with TapDecode. Include a short description of what happened, your iPhone model, and your iOS version when useful. Do not email passwords, passcodes, verification codes, payment information, private screenshots, or other sensitive information.

Privacy questions

For privacy questions, contact privacy@ashvun.com. TapDecode processes selected images and recognized text on the device and does not upload them.

Safety note

TapDecode gives general guidance only. It cannot guarantee that a message, website, caller, or app is safe. When unsure, contact a trusted person or the company directly using a phone number or official app you already know.